Published: January 10, 2026
The 12-Month Customer Experience Learnership 2026 one of South Africa’s fastest-growing sectors. The 12-Month Contact Centre Learnership 2026 is now open for applications, offering a unique “earn while you learn” opportunity for unemployed youth. This comprehensive programme provides accredited training, practical workplace experience, and a monthly stipend of R5,000 to support your journey into the dynamic world of customer service. If you’re ready to build a solid career foundation in the thriving Business Process Outsourcing (BPO) industry, this is your gateway. Apply now—positions are filling fast.
Why Choose This Learnership?
South Africa’s customer service industry is a global leader, and demand for skilled professionals continues to soar. This learnership is your direct pathway into a sector offering stable employment, career growth, and the chance to develop in-demand skills. You’ll gain a nationally recognized qualification and real work experience that makes you highly employable.
- Duration: 12 Months
- Stipend: R5,000 per month
- Qualification: SAQA-accredited
- Training: Theoretical learning & hands-on experience
- Cost: Free to the learner
The 12-Month Customer Experience Learnership 2026: Who Should Apply?
This opportunity is ideal for unemployed youth who are passionate about helping people and eager to start a professional career. To qualify, you must meet the following criteria:
- Be a South African citizen aged 18–35.
- Be unemployed and hold a Matric (Grade 12) certificate.
- Possess strong communication skills in English (both written and verbal).
- Have basic computer literacy.
- Be willing to work shifts and commit to the full 12-month programme.
What You Will Gain
This learnership is designed to equip you with a complete skill set for success:
- Professional Skills: Customer service excellence, call handling, complaint resolution, and sales fundamentals.
- Technical Proficiency: Training on Customer Relationship Management (CRM) systems, data management, and digital support tools.
- Workplace Readiness: Critical soft skills in teamwork, time management, problem-solving, and professional ethics.
- Career Advancement: A formal qualification and practical experience that opens doors to roles like Call Centre Agent, Customer Support Consultant, Helpdesk Operator, and Team Leader.
The 12-Month Customer Experience Learnership 2026: How to Apply: Step-by-Step Guide
Preparation is key to a successful application. Follow these steps:
1. Prepare Your Documents:
Have certified copies (not older than 3 months) of the following ready:
- Your South African ID
- Your Matric Certificate
- An updated, professional Curriculum Vitae (CV)
2. Submit Your Application Online:
- Applications are processed via the Services SETA Direct Hire Portal.
- Complete the online application form accurately and upload all required documents.
3. Be Proactive:
- Apply as soon as possible. Learnerships are competitive and may close early once positions are filled.
- Ensure your contact details (email and phone number) are correct and professional.
APPLY HERE: Customer Experience Learnership 2026
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Frequently Asked Questions (FAQs)
Q1: Is the R5,000 stipend guaranteed every month?
A: Yes, the stipend is paid monthly throughout the 12-month programme to assist with living expenses. Payment is contingent on good attendance and participation in all training and work activities.
Q2: Does this learnership guarantee a permanent job?
A: While permanent employment is not guaranteed, the programme is designed to make you highly employable. Many learners are offered contract extensions or permanent positions by their host companies based on their performance and attitude.
Q3: What qualification will I receive?
A: You will earn a national qualification (NQF-registered), such as a National Certificate in Contact Centre Support or Customer Management, which is recognised across industries.
Q4: I have no prior work experience. Can I apply?
A: Absolutely. This learnership is specifically designed for first-time job seekers. Your attitude, communication skills, and willingness to learn are more important than prior experience.
Q5: Where will the training take place?
A: Training typically involves a blend of classroom instruction (at an accredited training centre) and practical, on-the-job experience at a partner contact centre. Locations vary by provider.
Kickstart Your Customer Service Career
Tips for a Standout Application
- Craft a Strong CV: Highlight any volunteer work, group projects, or situations that demonstrate communication, responsibility, and customer interaction.
- Prepare for Interviews: Practice speaking clearly and confidently. Be ready to discuss why you want a career in customer service and how you handle challenging situations.
- Show Professionalism: Use a professional email address, check for spelling errors in your application, and submit all documents on time.
Your Future in Customer Service Starts Here
The 12-Month Customer Experience Learnership 2026 is more than a stipend—it’s an investment in your future. It provides the skills, qualification, and experience needed to launch a sustainable career in a resilient and growing industry.
Don’t let this chance to transform your prospects pass you by. The sector is waiting for dedicated, new talent.
Prepare your documents and apply via the Services SETA Direct Hire Portal today. Your journey to becoming a customer service professional begins now.
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