Momentum Contact Centre Learnership 2026 Opens Doors for Unemployed Youth

Momentum Contact Centre Learnership 2026 offers unemployed youth in the Western Cape a 12-month path into healthcare with an NQF Level 5 qualification.

Unemployment remains one of the biggest barriers facing young South Africans, especially for those trying to enter specialised industries like healthcare and insurance. For unemployed youth in the Western Cape, the Momentum Contact Centre Learnership 2026 presents a structured, time-bound opportunity to gain real workplace experience while earning a nationally recognised qualification.

This Momentum Contact Centre Learnership 2026 is aimed at young people who are serious about client service, open to learning, and ready to commit to a full year of training in a professional contact centre environment.

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What This Learnership Actually Is — and Why It Matters

The Momentum Contact Centre Learnership 2026 is a 12-month, full-time programme offered by Momentum Health, part of Momentum Metropolitan Holdings. It combines classroom learning with hands-on workplace experience at the company’s Bellville office.

Unlike short courses or once-off workshops, this programme leads to a formal qualification:
Occupational Certificate: Health Care Benefits Advisor (NQF Level 5, SAQA ID 105030).

This qualification is relevant in South Africa’s growing medical aid and health insurance sector, where trained advisors are needed to explain benefits, assist members, and navigate complex healthcare products.

While the learnership does not guarantee permanent employment, it provides something many young jobseekers struggle to get: credible experience inside a regulated industry.

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Who Momentum Is Looking For

This opportunity is not open-ended, and Momentum Health has been clear about who should apply.

Applicants must:

• Be South African citizens aged 18–30
• Be currently unemployed
• Live in the Western Cape, within 30km of Bellville
• Be able to commute independently to the Parc Du Cap office
• Be available from February 2026 to January 2027
• Not be studying at a tertiary institution during the learnership
• Not have completed the same learnership before

From an academic perspective, candidates need:

• A completed Matric certificate
• Mathematics (40%+) or Mathematical Literacy (60%+)
• English and one other South African language passed at 50%+
• Basic computer literacy (advantageous, not mandatory)

Momentum has also strongly encouraged applications from people living with disabilities, provided a medical confirmation letter is submitted.

This makes the programme accessible — but still demanding.

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What Learners Will Do Day to Day

This is not a passive or observation-only programme. Learners are expected to participate fully in both training and operations.

During the 12 months, learners will:

• Attend structured classroom sessions and assessments
• Work in a live contact centre environment
• Learn Momentum Health’s systems, products, and procedures
• Handle client interactions under supervision
• Complete logbooks and build a Portfolio of Evidence for SETA
• Prepare for and write the EISA examination
• Demonstrate professional conduct aligned with company values

For many participants, this will be their first exposure to a formal corporate environment — including performance expectations, deadlines, and accountability.

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Skills That Matter More Than Marks

While the academic requirements are clear, Momentum places strong emphasis on behavioural and communication skills.

Successful learners are likely to be those who:

• Communicate clearly and confidently with different types of clients
• Stay calm and focused under pressure
• Pay attention to detail when handling sensitive information
• Take responsibility for their learning and performance
• Work well in diverse teams
• Show a genuine interest in healthcare and service delivery

This reflects the reality of contact centre work, where empathy, clarity, and consistency often matter as much as technical knowledge.

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What You Gain — and What You Should Be Realistic About

Completing the Momentum Contact Centre Learnership gives learners:

• A nationally recognised NQF Level 5 qualification
• One year of verifiable workplace experience
• Exposure to the medical scheme and insurance industry
• Improved employability in contact centres, healthcare administration, and advisory roles

However, it’s important to be realistic.
Permanent employment is not guaranteed, and the programme requires discipline, daily attendance, and sustained effort.

For young people who treat it as a stepping stone — not a shortcut — the value is long-term.

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How to Apply Safely and Correctly For Momentum Contact Centre Learnership 2026

Applications must be submitted only through Momentum Metropolitan Holdings’ official recruitment platform.

👉 Apply via: Momentum Contact Centre Learnership 2026

Required documents include:

• Certified South African ID (not older than 3 months)
• Certified Matric certificate (statements of results are not accepted)
• Medical confirmation letter (for applicants with disabilities)

Closing date: 12 January 2026

Applicants are strongly advised to avoid third-party sites or social media links that claim to “guarantee placement.”

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